Get Mentors support

Product and billing support

Email our support team with the account email, device type, and a short description of the issue.

Delete your Get Mentors account

You can delete your account in the Get Mentors app or on the web.

In the app, open You, then Account, then Delete account. Type DELETE and tap Delete my account. Your account is deleted straight away.

On the web, tap Start secure account deletion and enter the email address you sign in with. We email you a link. Your account is deleted when you open the link and confirm.

Deleting your account deletes your name and email address, your board, every question and reply, your threads and Today items, everything the app remembered for you, your subscription record and your reminders. We keep usage counts with nothing that links them to you. Our AI providers, Anthropic and OpenAI, may keep what they received for a limited time under their own policies, typically 30 days or less, for abuse monitoring.

Deleting your account does not cancel a subscription. Cancel it first in the Google Play app under Payments and subscriptions, or in your Apple Account settings on iPhone. It also does not remove you from our email list. Use the unsubscribe link in any email for that.

Request a data export

Data exports currently require a verified manual request. Email our privacy team from the address on your account; we will verify identity before providing any data.